Sabina Rana

Experience Lab

Don't just read about transformation. Step inside it.

Interactive simulations of how modern customer experience runs — AI that knows when to hand off, teams that scale without burning out, and the human judgment that holds it all together. Every screen is simulated with fictional data.

FeaturedTransformation Blueprint

From Email Deflection to Verified Resolution: An Agentforce Knowledge-to-Action Experience

Three simulated support journeys — audience-safe answers, human escalation, and knowledge gap automation.

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Transformation Blueprint

Forward-looking operating models I would design and lead — conceptual blueprints with interactive simulations.

The Employee Agent: An AI Executive Assistant for Every Support Professional

An assistant that greets employees at login with reminders, finds knowledge, creates tasks and product tickets, drafts emails, and shows repeat issues across past cases.

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Case Study + Simulation

Real work from my case studies, re-enacted step by step so you can feel how it runs day to day.

Scaling Customer Success Through Digital Engagement and Human Support — The Simulation

Three journeys through one service model: finding an answer independently, getting help from support, and receiving Associate CSM guidance for an adoption need.

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Building a High-Performing Support Team — The Simulation

Walk through how a tiered model and offshore partner turn one shared inbox into a 50+ person support org.

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Leveraging AI for CX Efficiency — The Simulation

See self-service deflection and AI agent assist side by side.

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CRM and CX Tool Implementation — The Simulation

Follow the audit from raw data to an automated expense process.

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Maintaining High CSAT — The Simulation

Experience a personally owned escalation and a redesigned customer touchpoint.

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