Experience Lab
Case Study + Simulation Illustrative simulation · fictional data

CRM and CX Tool Implementation — The Simulation

Follow the audit from raw data to an automated expense process.

Read the real case study and results

The challenge

Outdated, manual travel and expense processes creating financial leakage and compliance risks.

The approach

  • Three years of data analysed in Power BI
  • Policy and contract terms updated
  • Expense system integrated with company cards

Interactive step-through

Auditing travel & expense with data

Illustrative simulation · fictional data

A re-enactment of how the approach works in practice. Names, tickets and numbers on these screens are fictional; the real outcomes are described in the case study above.

Step 1 of 4

Status:Analyzing

Data pulled into Power BI

DashboardT&E analysis · 3 years
Sources
Expense reports, card feeds, client contracts
Locations
All U.S. sites served by the shared service center

Starting with data keeps the audit focused on where the real risk is.

Signals to watch

Chargebacks recovered
Per quarter
Policy compliance
% of reports
Spend visibility
Real-time