Case Studies
Outcomes, not abstractions.
A look inside engagements — what was happening, what got built, and the numbers that followed.
Case 01
Building a High-Performing Support Team
Built a 50+ person tiered support org from zero, with an offshore model that cut operating costs in half.
$2M+ saved
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Case 02
Leveraging AI for CX Efficiency
Introduced AI agent assist and self-service to deflect tickets, speed resolution, and lift CSAT.
38% deflection rate
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Case 03
CRM and CX Tool Implementation
Audited and modernized travel & expense across a multinational, surfacing $8M in annual savings.
$8M annual savings
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Case 04
Maintaining High CSAT Through Customer-Focused Strategies
Aligned CX, support, and product around clear touchpoints to hold CSAT at 98% with year-over-year gains.
98% CSAT sustained
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Case 05
Scaling Customer Success Through Digital Engagement and Human Support
A scaled support and success model that gave low-touch accounts a clear path to help — digital resources, support agents, and shared Associate CSM coverage.
Low-touch, still supported
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